Your people and AI agents,
working together.
Create specialist agents, bring them into shared channels with your team, and connect approved tools and knowledge. Keep people accountable for the decisions that matter.
Cova for Business workspace
Your specialist AI team
Give every agent a clear job.
Start with a role, the knowledge it needs and a person accountable for its work. Explore an example team below.
Client operations
Client Service Agent
Keep client requests moving and prepare accurate, context-aware responses for team approval.
- Triage and classify new requests
- Prepare responses using approved knowledge
- Update client records after approval
Example tools & access
Shared inboxRead and draft
FormsCollect information
Client CRMRead and update
Knowledge BaseApproved sources
Human approval for material actions
Illustrative agent configuration for the upcoming Cova for Business workspace.
Shared channels
The conversation is part of the work.
Create channels around clients, projects or recurring work. Bring colleagues and specialist agents into the same conversation, with the context visible to the people who need it.
Ask once, with the team in the conversation
Keep answers and working context together
Review the next step before it goes out
An illustrative conversation in the planned shared workspace.
client-operations
People and agents, working together
AL
Alex Team member
Which client requests need attention before Friday?
Client Service Agent
Three requests need follow-up. One is waiting on two documents. I’ve prepared a summary and draft responses for the team.
Follow-up summary For reviewJE
Jess Team member
I’ll check the drafts and take the next step with each client.
Shared context. A clear person responsible.
Start with the work
A team shaped around your business.
Specialist roles can be configured around the way your people operate. These examples are starting points for a conversation.
Client-facing teams
Prepare for renewals, gather missing information and keep client follow-up moving with approved context.
Intake · Research · Client Service
Business operations
Coordinate recurring work, surface deadlines and prepare updates for the people responsible.
Operations · Reporting · Governance
Professional services
Add support for research, intake and reporting, with a qualified person reviewing material work.
Intake · Research · Reporting
Built on Cova’s experience in insurance and governed AI.
A governed workspace
Useful access.
Clear boundaries.
Every agent needs enough context to do its job, and a clear limit on what it can do. Define the role, scope the access and keep responsibility with your people.
Human ownership
Give each agent a defined purpose and a person accountable for its work.
Approved knowledge
Ground the role in the policies, documents and organisational context it needs.
Scoped tools
Limit access to the inboxes, systems and actions required for that role.
Review & handoff
Set approval points and escalation around material actions and decisions.
FAQ
Before you get started.
Can't find what you're after? Our team is happy to help.
Cova for Business is coming soon. The examples on this page show the direction of the upcoming governed multi-agent workspace. Speak with us about your use cases, tools and governance requirements as we develop it.
Cova for Business
Cova for Business is coming soon. Tell us about your people, your systems and the work you’d like help with.