Give callers a place to explain what they need and capture a useful message for your team. We’ll help you explore a call-answering setup around your business.
Incoming call
+61 4•• ••• 218 · 0:42
Message captured
Caller from Harbour Café wants to add cover for a second venue opening in December. Prefers a call back after 2pm.
Start with the conversation
Welcome the caller
Shape the first response around how you want people to experience your business.
Understand the enquiry
Give the caller space to explain why they’re getting in touch.
Capture a message
Keep the purpose of the call clear for the person following it up.
Plan the handoff
Work with us on how messages and next steps should reach your team.
FAQ
Can't find what you're after? Our team is happy to help.
Speak with the Cova team about your call volumes, common enquiries and follow-up process. We’ll discuss the setup and availability for your business.
Explore the other capabilities, then choose the platform and plan that fit your team.
Capabilities and availability vary by platform and plan.
Cova Call Answering
Bring your common enquiries and preferred follow-up process. We’ll work through the possibilities with you.